Who we are
Our website address is: https://casabalance.com.au.
Last updated: 7 May 2026
Casa Balance (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information in an open and transparent way. This Privacy Policy explains how personal information is collected, used, stored and protected when you interact with our website or contact us.
What personal information we collect
We collect personal information that you voluntarily provide through our website’s contact form, including:
- First and last name
- Email address
- Phone number
- The services you are interested in
- Any additional information you choose to include in your message
We may also collect basic technical information automatically through cookies or analytics tools (such as IP address, browser type, and pages viewed). This information does not identify you personally.
How we collect personal information
We collect personal information when you:
- Submit an enquiry through our contact form
- Contact us by email or phone
- Interact with our website or digital content
We only collect personal information that is reasonably necessary for our business activities.
Why we collect your personal information
We collect and use your personal information to:
- Respond to your enquiry
- Provide information about our services
- Communicate with you about your request
- Improve our website and user experience
- Maintain business records and comply with legal obligations
We do not sell, rent or trade your personal information.
How your information is stored and protected
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:
- Secure digital storage
- Restricted access to personal information
- Use of reputable third‑party service providers
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Disclosure of personal information
We may disclose your personal information to:
- Service providers who assist us with website hosting, email services or analytics
- Professional advisers (e.g., accountants or legal advisers)
- Where required by law or to comply with regulatory obligations
These third parties are only given access to the information they need to perform their services.
Data retention
We retain personal information collected through our contact form for as long as necessary to respond to your enquiry, provide services, or comply with legal and business record‑keeping requirements. If you would like your information deleted, you may contact us at any time.
This keeps things:
- Accurate
- Minimal
- Legally sensible
- Aligned with how your business actually operates
Cookies and website analytics
Our website may use cookies or similar technologies to improve functionality and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect your experience on our site.
Accessing or correcting your personal information
You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate or incomplete. To do so, please contact us using the details below.
How to contact us
If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a privacy complaint, please contact:
Casa Balance
Email: info@casabalance.com.au
We will respond to your request within a reasonable timeframe.
Updates to this policy
This Privacy Policy may be updated from time to time. The updated version will be published on our website with the revised date.